About ZAVA

We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest-growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact.

Our team of Doctors, Engineers, Patient Care Advisors, Pharmacists, Marketers, Product Managers, UX Designers, Commercial, and Operations Specialists work together to build digital healthcare that truly fits around our patients’ lives.

The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France, Spain, and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective.

We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare.

About the role

Working pattern: Saturdays and Sundays, 09:00–18:00, with a one-hour unpaid break (16 working hours per week).

Location: Milton Keynes Pharmacy Hub, MK12 5NA.

As an online healthcare provider, we carry out a range of testing and treatment services for patients. Your role will be in our non-patient-facing mail-order pharmacy, supporting the supply and dispensing of medications to patients.

You will adhere to ethical, professional and legal pharmacy standards. This may at times involve you acting as the main dispenser, helping to coordinate our pharmacy operations.

You will deliver the technical aspects of the dispensary whilst ensuring the safe supply of medicines, e.g. labelling, dispensing, and packaging of medications and test kits. You will need to be diligent, show close attention to detail and be familiar with working on high-volume repetitive tasks at scale.

This is a great opportunity to be part of our team, working directly alongside our pharmacists and doctors. We do not have any pressure-driven targets, and we guarantee you a lunch break out of the pharmacy every day. In addition, you will work with our customer support and operations teams to deliver efficient dispensary operations, building out the best service offering for our patients.

What you'll own

• Labelling, Dispensing, Dispatching: Labelling and dispensing a range of different prescriptions and preparing them for dispatch to patients across the UK.

• Stock Management and Sorting: Supporting the wider team to help manage the stock levels of medication and consumables in the pharmacy, including handling and storing stock, and occasionally helping bring stock and sundries into the office, including lifting trays of ice packs (approx. 20kg) into freezers. You must be physically able to lift this safely; manual handling training is provided.

• Maintain Work Areas: Keeping your work area clear and tidy at all times.

• Order Processing: You will be required to use our database, computer equipment and scanner to help manage the dispatch of medication and test kits.

• Excellence and quality: You strive for, and help others achieve high standards. You are instrumental in communicating, collaborating and interacting with the operations team at all levels to ensure that the service provided to our patients is excellent.

What we're looking for

Qualifications required - you must meet at least ONE of the following criteria:

• Hold a UK-recognised NVQ / RQF / BTEC Level 2 qualification that includes pharmacy dispensing, or an equivalent recognised qualification.

• Actively working towards a UK Level 2 Pharmacy Dispensing qualification. You should be able to confirm which course you are undertaking and your progress to date, including completed and outstanding modules.

• Currently enrolled on a recognised UK pharmacy degree programme leading to pharmacist registration. You should be able to confirm your degree programme and expected qualification date.

• Hold an overseas pharmacy qualification supported by a Statement of Comparability from the UK Department for Education, subject to approval by our Pharmacy Manager.

Other essential requirements:

• Right to work in the UK.

• Commutable distance to our pharmacy hub/warehouse at MK12 5NA

• Good understanding of UK pharmacy requirements and regulations.

• Ability to work accurately and efficiently, with excellent attention to detail.

• Strong communication and teamwork skills.

• Proficient IT skills.

• Good standard of spoken and written English.

Nice to have, but not at all essential

• Experience working in digital healthcare

Our Values

Humble: You listen and take on feedback. You are kind and caring to those around you.

Inquisitive: You question the status quo, dare to do things differently and explore the possibilities.

Resilient: You embrace change and face challenges.

Macher: You are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative: You actively share ideas and work together to drive goals as a team.

Benefits from the day you join: Pro-rata for part-time

• 33 days per annum (inclusive of public and bank holidays)

• Your birthday (or another day) off

• Company pension scheme

• Health & Personal Leave

• Free access to Wellness Cloud, advice, counselling, and corporate discounts

• Healthcare cashback plan through SimplyHealth

• 20% off selected ZAVA products & services for you and your friends and family

Additional benefits after probation:

• £500 training budget per year

• Vitality Private Health Insurance + Vitality discounts & headspace membership

• Workplace Nursery Salary Sacrifice Scheme

• Pension Salary Sacrifice Scheme

• Holiday entitlement increases with tenure

• Company sabbatical after 2 years

• Gift vouchers after 3, 5, and 10 years of service

• Season ticket loan

• Cycle to work scheme

Equal Opportunities
We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments available on request.